Privacy Policy

Privacy Policy – Strips
Last updated: 21 November 2025

1. Who We Are

This Privacy Policy explains how Strips (“Strips”, “we”, “us”, or “our”) collects, uses, discloses and protects your personal information when you visit our website, interact with us, or purchase our products and services (together, the “Services”).

By accessing or using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy and our Terms of Service.

If you do not agree with this Privacy Policy, you should not use the Services.

2. Information We Collect

We collect information about you in three main ways:

2.1 Information you provide directly

When you use the Services, you may provide us with:

  • Contact details – name, email address, phone number, billing and shipping address

  • Account details – login details if you create an account (username, password)

  • Order and payment details – products purchased, order history, payment method (processed via third party payment providers, we do not store full card numbers)

  • Communication details – messages sent via contact forms, email, social media or customer support

  • Marketing preferences – whether you opt in or out of email or SMS marketing

  • Review or feedback content – ratings, reviews, survey responses, testimonials or other user generated content

2.2 Information collected automatically

When you use the Services, we may automatically collect:

  • Device and usage data – IP address, browser type, operating system, device identifiers, language settings, referring URLs, pages viewed, time and date of visits, time spent on pages, click paths and other usage statistics

  • Cookie and tracking data – cookies, pixels, tags and similar technologies used to recognise your browser or device and understand how you use the Services (see Section 6)

2.3 Information from third parties

We may receive information about you from:

  • Payment providers and banks – to confirm payments, prevent fraud and complete transactions

  • Analytics and advertising partners – aggregated or pseudonymised data about how visitors interact with our site and ads

  • Shipping and logistics partners – delivery status and related information

  • Social media platforms – if you interact with us via social media or use social login (subject to your privacy settings with those platforms)

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and operate the Services

    • Processing and fulfilling your orders

    • Arranging shipping and delivery

    • Providing account access and customer support

  • To process payments and prevent fraud

    • Verifying your identity and payment details

    • Detecting and preventing fraudulent or unauthorised transactions

  • To communicate with you

    • Sending order confirmations, shipping updates and service messages

    • Responding to your questions, requests, complaints or feedback

  • To personalise and improve your experience

    • Remembering your preferences and settings

    • Analysing how you use the Services to improve our products, content and layout

  • For marketing and promotions (where permitted)

    • Sending you emails, SMS or other communications about new products, special offers, discounts and updates

    • Showing you relevant ads for our products on other platforms, where allowed by law and your preferences

  • To comply with legal obligations and enforce our rights

    • Keeping appropriate records of transactions

    • Complying with tax, accounting and consumer protection laws

    • Enforcing our Terms of Service and protecting our rights, property and safety, and those of others

We will only use your personal information for the purposes for which we collected it or for compatible purposes. If we need to use it for a materially different purpose, we will take reasonable steps to notify you and, where required, obtain your consent.

4. Legal Bases (Where Required)

Where a legal basis is required (for example under EU/UK data protection law), we rely on one or more of the following:

  • Performance of a contract – to process your orders, provide products and Services you request

  • Legitimate interests – to operate our business, improve the Services, prevent fraud, and send certain marketing where permitted

  • Consent – where you have given us clear consent (for example, to receive marketing emails or SMS)

  • Compliance with legal obligations – to comply with applicable laws and regulations

You can withdraw your consent at any time where we rely on consent, without affecting the lawfulness of processing before withdrawal.

5. How We Share Your Information

We do not sell your personal information.

We may share your information with:

  • Service providers and partners

    • Website hosting, payment processors, fraud prevention tools, email service providers, SMS providers, analytics platforms, advertising networks and logistics/shipping partners – but only to the extent necessary for them to provide services to us

  • Shopify

    • Our store is hosted on Shopify. Shopify provides the online e commerce platform we use to sell products to you and processes some of your personal information in this role. Shopify’s use of your information is governed by its own privacy policy.

  • Professional advisers

    • Lawyers, accountants, auditors or other professional advisers, where reasonably necessary for legal or business purposes

  • Authorities and law enforcement

    • Where we are required or permitted by law to do so, such as to comply with legal obligations, court orders, lawful requests or to protect our rights, property or safety, or that of others

  • Business transfers

    • In connection with any actual or potential merger, acquisition, restructuring, sale of assets or similar corporate transaction, your information may be transferred as part of that transaction, subject to appropriate safeguards

Whenever we share your information with third parties, we require them to handle it securely and in accordance with applicable laws.

6. Cookies and Similar Technologies

We use cookies and similar technologies (such as pixels and tags) to:

  • Keep you signed in to your account

  • Remember items in your cart

  • Analyse how visitors use the website

  • Measure the performance of our marketing and ads

  • Personalise content and improve the Services

You can usually control cookies through your browser settings (for example, by blocking or deleting them). However, if you disable certain cookies, parts of the Services may not function properly (such as the shopping cart).

Some third party tools we use (for example, Google Analytics, Meta/Facebook pixel, advertising networks) may place cookies in your browser and collect or receive information from our site and use that data to provide measurement services and target ads. You can often opt out of such tracking through the settings of those services or via your device and browser settings.

7. Marketing Communications

If you opt in, we may send you marketing emails, SMS or other communications about new products, promotions and offers.

You can opt out of marketing at any time by:

  • Clicking the unsubscribe link in any marketing email

  • Following the opt out instructions in SMS messages

  • Contacting us using the details in Section 14

Even if you opt out of marketing, we may still send you non marketing messages such as order confirmations, shipping updates or important notices about your account or the Services.

8. International Transfers

Because we use Shopify and other third party service providers, your personal information may be stored or processed in countries other than the one where you live.

These countries may have different data protection laws. Where required by law, we will take appropriate steps to ensure that your information receives an adequate level of protection, such as by using standard contractual clauses or other lawful transfer mechanisms.

By using the Services, you acknowledge that your information may be transferred to, stored and processed in countries outside your own.

9. Data Retention

We retain your personal information only for as long as is reasonably necessary for the purposes described in this Privacy Policy, including:

  • For as long as you have an account with us

  • For as long as needed to provide you with the Services

  • For as long as needed to comply with legal, tax and accounting obligations

  • For as long as necessary to resolve disputes and enforce our agreements

When we no longer need your personal information, we will delete it or anonymise it so that it can no longer identify you.

10. Your Rights

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

  • Access – to request confirmation whether we hold personal information about you and to request a copy

  • Correction – to request that we correct inaccurate or incomplete information

  • Deletion – to request that we delete your personal information, subject to our legal obligations and legitimate interests

  • Restriction – to ask us to restrict how we use your information in certain circumstances

  • Objection – to object to certain types of processing (for example, direct marketing)

  • Data portability – to request a copy of certain information in a structured, commonly used and machine readable format

  • Withdraw consent – where we rely on consent, to withdraw that consent at any time

To exercise your rights, contact us using the details in Section 14. We may need to verify your identity before responding to your request. Some rights may be limited in certain situations, for example where we are required to keep information by law.

If you believe we have not handled your information properly, you may also have the right to lodge a complaint with your local data protection authority, where applicable.

11. Children’s Privacy

The Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16.

If we learn that we have collected personal information from a child under 16 without appropriate consent, we will take reasonable steps to delete it. If you believe a child has provided us with personal information, please contact us using the details in Section 14.

12. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security. You are responsible for keeping your account password and other login details confidential.

If you believe your account or information has been compromised, please notify us immediately.

13. Third Party Sites and Services

The Services may contain links to websites, apps or services operated by third parties. This Privacy Policy does not apply to those third parties, and we are not responsible for their content, policies or practices.

If you access third party sites or services, their own privacy policies will apply. You should review those policies before providing any personal information to them.

14. Contact Us

If you have any questions about this Privacy Policy, our privacy practices or your personal information, you can contact us at:

Strips – Privacy Enquiries
Email: support@stripsstore.com

(You can update this email address to match your actual support inbox when you implement the policy.)

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when it was last revised.

If we make material changes, we will take reasonable steps to notify you, such as by posting a prominent notice on the website or sending an email, where required by law.

Your continued use of the Services after any changes to this Privacy Policy will constitute your acceptance of those changes. If you do not agree with the updated Privacy Policy, you should stop using the Services.